Your license serial number will be between 2209 and look as pictured below (if a single-user license attached to your machine). If you are still having trouble, navigate to the Getting help section of this article for instructions on contacting the Zemax Support team.īefore continuing this article, you should be certain that you have a Black USB key license. Some of the most common errors what the Zemax Support team sees have been compiled here. If you are experiencing an error with your Black USB key, follow the steps outlined below. Occasionally, problems arise with your Black USB key license. If you are using Ansys-licensed versions of Zemax software, see Ansys Zemax licensing overview and guides. This article does not apply to Red USB key, Green USB key, or softkey licenses. ![]() This article describes the most common errors seen regarding a Black USB key license, including what to do when prompted for a license code.
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June 2023
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